Bus Information and Registration
How do I find what bus my student is assigned to?
For the safety and consideration of your students, bus information is not provided over the phone. You can find your students’ bus information on the Transportation Request Portal.
How do I register my student for the bus?
If you live outside the walk zone for your neighborhood school and want transportation to that school, you must register for bus service through the Transportation Request Portal.
How do I check to see if my student is eligible for a bus?
Students who attend their neighborhood school and reside outside their school walk zone boundary are eligible. Students residing within the walk zone or outside district boundaries are not eligible. Check out our interactive map before submitting a request to see if you are in the Walk Zone or qualify for bus rides.
How do I change my student’s bus stop location?
Families may submit Space Available requests through the Transportation Request Portal to request alternate bus stops. Students MUST ride from their assigned bus stop until an answer is received.
I missed the deadline to submit my student’s request for transportation. Can I still request a bus?
While new requests can be submitted year-round, requests received after the initial deadline (June 30, 2026) are not guaranteed immediate service while routes are finalized.
Where do I find the My Ride pin number?
My Ride pin numbers can be found on Infinite Campus under the More tab.
How do I get a replacement My Ride card for my student?
You are welcome to send a note along with your student to give to the bus driver to obtain a new card.
I am unable to submit a bus request, can I do it over the phone?
No, bus requests must be submitted electronically. Students may not ride the bus until there is a formal approval. If you need help, please submit a help ticket at help@asd20.org.
How do I get my username and password to log into the Transportation Request Portal?
You can submit a help ticket at help@asd20.org
Trouble submitting a request?
If you are having difficulties submitting a bus request, please try some of these tips:
Use Google Chrome as your browser
Clear your cache/cookies, or try a private/incognito window
Turn off any VPN
Still stuck? Submit a help ticket at help@asd20.org
When will Transportation fees be posted in Infinite Campus?
Billing for the first semester will start on Monday, August 24, 2026
My student has a bus card from last year, why can they not ride a bus this year?
Families utilizing Academy District 20 transportation must apply each year through the Transportation Request Portal
When will my bus request be approved?
Bus requests are processed in the order in which they are received. Please watch your email for a response from DONOTREPLY@asd20.org for your next steps.
Please note that Space Available requests are not processed until mid-September. Decisions will be made after ridership, space, and attendance have been determined. Space Available is not guaranteed approval and families must provide their own transportation pending a decision.
If you need to speak with our Routing Team directly, call 719-234-1411 and leave a message. Please allow 2 to 3 business days for a return call. If possible, the Routing Team will respond to your inquiry by email.