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We’re grateful to share a positive update on the restoration of our network. As of this morning, we have re-launched a functional and safe network, meaning our internet and phones systems are back online. Our Information Technology (IT) teams have worked around the clock over the past several days on this effort, and we want to thank every member of the team for their contributions. 

Amid the relaunch, our teams have simultaneously investigated this cybersecurity matter. Because of our team’s immediate and swift action, there is currently no indication that any student, staff or family data has been compromised. The district has also engaged a third party to conduct an independent forensic evaluation, and should there be any further findings, notice will be provided per state guidelines. The district has taken this event very seriously, and from the beginning, our top priority has been the safety of our staff and students, their data and the district’s network.   

Since our last update, our team has taken several steps, including rebuilding firewalls and issuing necessary certificates to ensure our network is secure and ready for use by staff and students. 

Moving forward, we are optimistic school operations will run normally on Monday, April 29, with full access to phone systems, internet devices, district resources and beyond. Should this change, we will issue an additional communication with any necessary information.  

Device usage through Monday for Staff & Students: 

  • Before Monday, please restart your device while on the D20 network.  

  • Devices can be used on the network starting today, including for students. Please note that GlobalProtect may not be fully functional until Monday, meaning access to certain resources may not be possible until that time. 

  • Upon returning to school on Monday, students and staff should contact their school’s District Technology Technician (DTT) to help troubleshoot any technology concerns. 

Next week, we plan to share an in-depth communication with our broader community, so all are fully apprised of this matter, the steps we took and our response. The district recognizes this event disrupted standard operations at our schools and required patience from our entire community. We appreciate your understanding as we have taken appropriate steps in accordance with our cybersecurity response protocol.  

Thank you again to all members of the D20 team, including our educators and site-based teams for their adaptability and incredible efforts to support our students.